MessageMedia Named
"Best of Class'' Winner in First Annual Users Choice Awards by Customer Support
Management Magazine and Real Market Research
End Users Select MessageMedia's Premier E-mail Solutions for Customer Satisfaction
Measurement
MessageMedia Inc. (Nasdaq: MESG), a leading provider of e-mail-based customer relationship
management and direct marketing services, has been named a "Best-of-Class"
Winner in The First Annual Users Choice Awards, sponsored by Customer Support Management
magazine and Real Market Research. The company's Continuous Customer Intelligent Solutions
Service was entered in the Customer Satisfaction Measurement category.
The Users Choice Awards is the only awards program in which customer relationship
management (CRM) products are judged by the end user. There were more than 238 product
entries in a total of 21 categories including: Call Center Communications/CTI, Customer
Satisfaction Measurement and Field Service/Remote Communications.
"We are pleased to be recognized by end-users for our commitment to customer
satisfaction. As the online economy continues to grow, customer service becomes the key
differentiating factor for a successful e-commerce business," said Robin Green, vice
president of sales and marketing for MessageMedia. "We are dedicated to helping
companies establish an ongoing dialog with their customers, allowing them to build strong,
lasting customer relationships."
Awards were presented by Katherine Grayson, Editorial Director of Customer Support
Management and Gary Lemke, President of Real Market Research, at ZD Events' Customer
Relationship Management Conference & Expo held last week at the Moscone Center in San
Francisco. Ms. Grayson stated, "Nothing speaks so directly about the quality of
effectiveness of a product as does end-user acclaim."
About Customer Support Management (CSM)
Customer Support Management, the magazine dedicated to optimizing the customer
relationship, is the only enterprise-level solutions publication written exclusively for
executives and line managers responsible for customer support and service.
About Real Market Research
Real Market Research provides fact-based market research for customer relationship
management organizations and publishes "RealMarket Today!" the industry's first
and only daily publication highlighting CRM news and events.
About MessageMedia Inc.
MessageMedia (Nasdaq: MESG) is the leading provider of e-mail-based customer
relationship management and direct marketing services. The Company offers a comprehensive
suite of outsource messaging services for information delivery, e-commerce services,
permission-based direct marketing, ongoing customer communications and real-time customer
feedback solutions using industry standard Internet protocols. MessageMedia's customer
portfolio includes clients from the financial services, publishing, direct marketing,
retailing, software and electronic commerce industries. Clients include E*TRADE,
AOL, Apple, Yahoo!, Microsoft, GeoCities, Intuit, CMP Media, Barclays Bank, EDS, CNBC,
Universal Studios and Bertelsmann.
http://www.messagemedia.com
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